Frequently asked questions
On this page you will find the most frequently asked questions and their answers. You may use the search form here to search through the questions/answers. If you cannot find the answer to your question you may try the Live Chat support channel for assistance on your issue.
How do I change the logo on OpenVPN Access Server’s login page?
How do I repair the web server interface when it stops responding right after changing the logo?
Note: this only applies to the situation where you have just changed the logo image on the client and admin web server interfaces of the Access Server, and the web server interfaces are no longer loading.
This happens when there is a mistake in the file name or path in as.conf's directive for the company image logo. This is why we advise people to use as plain a filename as possible and to follow the guide closely so you get it right. You can easily undo the damage by either removing the two offending lines from as.conf and issuing a /etc/init.d/openvpnas restart command again, or you can fix the problem by getting the file path and name exactly right. It also helps if you use a file name that doesn't contain any strange characters such as spaces.
Please have a look at this guide:
Change the logo on the web server interfaces
Which ports does OpenVPN Access Server use?
Short answer: TCP 443, TCP 943, UDP 1194
Long answer: By default OpenVPN Access Server has 2 OpenVPN daemons running. One of them on UDP port 1194 and another on TCP 443. We recommend that you use the UDP port because this functions better for an OpenVPN tunnel. However, many public locations block all sorts of ports except very common ones like http, https, ftp, pop3, and so on. Therefore we also have TCP 443 as an option. TCP port 443 is the default port for https:// (SSL) traffic and so this is usually allowed through at the user's location.
TCP port 943 is the port where the web server interface is listening by default. You can either approach this directly using a URL like https://yourserverhostnamehere:943/ or by approaching it through the standard https:// port TCP 443, since the OpenVPN daemon will automatically internally route browser traffic to TCP 943 by default. (https://yourserverhostnamehere/).
Which ports do I need to open in my firewall for Access Server?
Short answer: TCP 443, TCP 943, UDP 1194
Long answer: By default OpenVPN Access Server has 2 OpenVPN daemons running. One of them on UDP port 1194 and another on TCP 443. We recommend that you use the UDP port because this functions better for an OpenVPN tunnel. However, many public locations block all sorts of ports except very common ones like http, https, ftp, pop3, and so on. Therefore we also have TCP 443 as an option. TCP port 443 is the default port for https:// (SSL) traffic and so this is usually allowed through at the user's location.
TCP port 943 is the port where the web server interface is listening by default. You can either approach this directly using a URL like https://yourserverhostnamehere:943/ or by approaching it through the standard https:// port TCP 443, since the OpenVPN daemon will automatically internally route browser traffic to TCP 943 by default. (https://yourserverhostnamehere/).
Which ports do I need to forward on my router to OpenVPN Access Server?
Short answer: TCP 443, TCP 943, UDP 1194
Long answer: By default OpenVPN Access Server has 2 OpenVPN daemons running. One of them on UDP port 1194 and another on TCP 443. We recommend that you use the UDP port because this functions better for an OpenVPN tunnel. However, many public locations block all sorts of ports except very common ones like http, https, ftp, pop3, and so on. Therefore we also have TCP 443 as an option. TCP port 443 is the default port for https:// (SSL) traffic and so this is usually allowed through at the user's location.
TCP port 943 is the port where the web server interface is listening by default. You can either approach this directly using a URL like https://yourserverhostnamehere:943/ or by approaching it through the standard https:// port TCP 443, since the OpenVPN daemon will automatically internally route browser traffic to TCP 943 by default. (https://yourserverhostnamehere/).
How do I change the encryption cipher in the OpenVPN tunnel?
How do I completely disable the encryption in the OpenVPN tunnel?