Getting support for OpenVPN Access Server
The commercial OpenVPN Access Server product has a dedicated support ticket system with professionals standing by 24/7 across the world to answer any questions you may have. To reach our support ticket system you need an account on our main website openvpn.net. Making an account on our main website is free and gives you the option to purchase license keys online on our website, and to contact our support ticket system. Technically we only provide support for paying customers of our OpenVPN Access Server product, but we usually don't mind answering questions for people trying out our product and needing some help to get it configured. And if you have any comments or suggestions regarding our website you're welcome to contact us there. The open source version of OpenVPN is something we do not support here though. See the getting support for the open source OpenVPN project section for more information.
The recommended and guaranteed method of getting support for OpenVPN Access Server is to follow these steps:
Response times vary a bit depending on how busy things are and whether it's in the weekend or a holiday, or just an ordinary work day, but usually you will have a response within a few hours or sooner.
Additionally there is a forum specifically for users of OpenVPN Access Server that contains a lot of useful information and lets you submit questions and receive answers there as well. The forum however is part of the open source infrastructure and while visited by OpenVPN Inc. personnel it is not as good as contacting us directly via the support ticket system. To visit the forum and read messages there you do not need an account. But if you want to participate you need an account. This is a separate account from the main openvpn.net website.
To use and participate in the forum discussions follow these steps:
There is also an IRC channel on the Freenode network called #openvpn-as where power users lounge and can sometimes answer questions and help you out. This can sometimes be useful if you need a bit more guidance. Some official OpenVPN Inc. personnel is also in this channel but are often idling and won't respond immediately if a question is asked. Again this option is not as good as contacting us directly via the support ticket system.
To join the IRC channel use the web chat client below and follow these steps:
- Freenode IRC web chat client
- Enter your name and validate the captcha and connect
- Ask your question in the channel and wait
Getting support for the open source OpenVPN project
As mentioned, on our support ticket system we do not support questions regarding the open source OpenVPN project. The official support ticket system is only intended for the commercial offering of OpenVPN, for example OpenVPN Access Server and the OpenVPN Connect Client. For the open source project there is an IRC channel, which is #openvpn on the Freenode network (note: you must register with nickserv to join that channel - this is free), and there are the forums, and the community wiki website, as well as many other sites online that have excellent guides and information about the open source OpenVPN project.